In today’s fast-paced business environment, organizations face numerous challenges, particularly when it comes to attracting and developing top sales talent. In this two-article series, we uncover overlooked strategies to boost sales performance, examining the impact of technology, strategy, leadership, performance management, and other critical factors that drive business success. In a recent interview, Professor Frank Cespedes shared his expert insights on effectively managing the sales function to enhance business outcomes. This interview is divided into two articles. This is Article 1, where we begin by exploring Strategic Approaches to Sales and Sales Talent. We’ll delve into foundational strategies and best practices for building a high-performing sales team. Article 2 will follow in two weeks, focusing on the Leadership Role in…
Why Rest Never Feels as Restful as We Expect If rest were simply the absence of work, most of us would feel better than we actually do. You might return from a two-week holiday spent “switching off” and doing very little, only to feel mentally foggy, restless, and already craving the next escape. Yet, after a demanding session of a challenging hobby such as mastering a complex musical piece or training for a marathon, you often feel an unexpected sense of calm, focus, and clarity. We live by a rigid binary: grinding through work, then collapsing into leisure to “refill our tank.” We’ve been taught to think about our energy like a battery: work drains us, leisure recharges us. When…
With the enormous growth of wealth in Greater China, many wealth managers are focusing on capturing the High Net Worth (HNW) market in the region. Eric Phua is one of the Market Heads at Pictet Wealth Management who looks at this sector. With more than two decades of career experience in the wealth management space, spanning prestigious financial institutions such as Citibank and UOB, he and his team of bankers specialise in partnering HNW clients in Greater China to manage, preserve and help with the transfer of their wealth across generations. In this interview, Eric shares some insights on his career, the needs of HNW clients, methods of wealth transfer and management, as well as trends in Greater China. Mr…
It's Time to Challenge the Status Quo How often have you sent an invoice, only to find out later that it was lost in a cluttered inbox or ended up in spam? How many times have you had to chase your clients or suppliers to confirm they received your invoice? Have you encountered issues with missing or incorrect invoice details after manually entering information into your system? Have you faced delays in payments because of slow processing and approval times? If these issues sound familiar, it’s time to reconsider how you handle invoicing. While PDF invoices have been the norm, they come with inefficiencies that slow down your operations, delay payments, and increase the risk of human errors. PDF invoices…
How to Prepare For Feedback Conversations In our previous article, we explored the power of self-awareness. This week, we dive into the art of navigating tough conversations and exchanging feedback with clarity and care. Giving and receiving feedback are deeply intertwined with self-awareness and emotional intelligence in the workplace. Before stepping into any feedback conversation, preparation rooted in self-awareness is essential. Understanding our own emotions, triggers, and behavioral patterns helps us approach feedback calmly and confidently. Self-aware leaders consider the recipient’s emotional state, while emotionally intelligent individuals manage their reactions, viewing feedback as an opportunity for growth rather than criticism. More importantly, when feedback is exchanged within a culture of trust, it fosters constructive dialogue, vulnerability, and mutual respect, thereby…
