The Crucial Role of Empathy In our ongoing exploration of Emotional Intelligence in the Workplace, where we covered self-awareness and mastering feedback. Now, it's time to examine the skill that transforms insight into strategy: empathy in decision-making. Empathy is a skill that combines perspective-taking with emotional attunement, which enables compassion and cooperation. Empathy plays a dual role in effective leadership. It forms the foundation of trust-based relationships that sustain healthy, high-performing teams, strengthening both well-being and productivity. At the same time, empathy enhances the quality and integrity of decision-making. When leaders take the time to understand others’ emotions and viewpoints, they reduce the risk of narrow or self-serving choices. This broader, human-centered perspective allows decision-makers to anticipate needs, balance diverse…
Is Your Organization Facing an Innovation Crisis? Low Innovation Scores Predict Bankruptcy in Just 2 to 3 Years What if the key to a company’s survival and success could be measured as precisely as its financial performance? For Professor Grant Burgess, a bacteriologist turned innovation expert, this question became the driving force behind a groundbreaking discovery. Through decades of experience in pure research and biotechnology, trying to understand how best to commercialise his ideas, he uncovered a startling reality: innovation isn’t just a buzzword it’s a measurable, quantifiable force that can determine whether a business thrives or fails. His journey, which began with studying the intricate workings of bacteria, led him to develop a revolutionary method to measure innovation. The…
OOm Founders Ian Cheow and Wyvan Xu For an SME, digital marketing can seem overwhelming. With so many options, tools, and jargon, where does one even begin? This is where Optimal Online Marketing (OOm) steps in. Founded in 2006, OOm is a one-stop digital marketing agency with 18 years of experience, dedicated to helping clients achieve their goals in all aspects of improving their online presence. The agency covers critical areas such as Search Engine Optimisation (SEO), Search Engine Marketing (SEM), Social Media Management (SMM), content creation, and website design and development. As a Premier Google Partner and Meta Business Partner, OOm is recognised among the top 3% of Google Partners in Singapore. This highlights the agency’s proficiency in managing…
Why Are Accounting Firms Still Lagging in Tech Adoption? In our previous article, we highlighted how accounting is shifting beyond compliance toward a more strategic role. Yet, digital transformation is where the sector risks falling behind. The reality is that the pace of digital adoption is far from uniform. While other industries have embraced automation and data analytics, accounting often remains anchored to legacy systems and siloed ways of working. This week, we want to find out: what’s holding accounting back from digital transformation? From cultural resistance to the complexity of integrating new technologies, we’ll unpack the challenges and highlight why people remain at the heart of digital transformation. Technology in accounting is moving fast but many firms still struggle…
Article 2/2 Leadership and Sales: Bridging Strategy and Execution Building on the discussion of sales team hiring and building a high-performing sales team in Article 1, this second article delves into the Leadership Role in Sales and Sales in a Changing Environment, with an emphasis on how AI and technology are transforming sales functions. The discussion will conclude with Professor Cespedes’s practical advice for SMB business leaders looking to improve their sales performance. About Professor Frank Cespedes Frank Cespedes teaches at Harvard Business School and for 12 years was Managing Partner at a professional services firm. He has worked with companies on go-to-market and strategy issues, and has been a Board member at consumer goods, industrial products, services, PE and…
